To ensure the successful and proper implementation of software, you must first know what are the variables that are taken into account within an organization:
1.- What can we automate?: Many times companies seek to automate processes that are not viable or plan to automate at a higher level than the ideal or recommended, depending on the particular situation of each company. Consequently, we first have to validate at what level it is going to be automated as well as the capacity of the process.
2.- Standardize the processes: before we go to automate, first we have to standardize the processes, in my experience within each company users have their processes in different ways, therefore this variable becomes relevant.
3.- Connectivity: with this variable, we validate the connectivity of the company and that the systems allow that connection.
4.- People: commonly people resist automation, they think they are going to lose their job which is a myth since the intention of automation is that the human factor in organizations allows them to generate a time to dedicate to tasks or projects in which they are productive, and also grow personally and professionally. Within my experience in projects that we have implemented at MBGE, the people we help through automation grow exponentially, within their company they promote them at a high level, which is where they add the greatest value.
On the other hand, it is important to share with them which are the roles that interact in MBGE as providers of technological solutions, as well as of the companies that are looking to automate.
The main role is the end-user, it is vitally important to obtain the information that will be interacting with the software implementation since first-hand users know or detect the improvements and errors of the current process, and from there as providers, we take advantage of that information so that the implementation is successful.
Next, but not least we have a Product Owner, it is essential to identify the role who, on the part of the client, is going to be categorizing or prioritizing what really adds value to the implementation.
After this, there is the role of Scrum Master or Project Manager, in that case, the differentiation of MBGE as an ally is whether to have someone who works with agile methodology but who also knows how to carry Scrum options to streamline processes in implementation, since through Scrum it allows us to constantly interact with the end-user and make validations during development, this allows us to make small corrections and avoid reaching the end with the complete development by making several modifications.
Also on the part of MBGE, we ensure a Business Analyst or a Technical Leader, who accompanies the Scrum Master or the Project Manager in the survey, which is the most important part, now when we implement we do a Sprint 0 of what the implementation has to do, that is, the functionality, the connection, the interaction, and the processes, later we land it with a development team, where we have two important roles, the first a Technology Consultant for which at MBGE we use Appian technology if it is development Low-code / Low-code or if it is an implementation of Robotic Process Automation, it would be Blue Prism or Uipath; and the second a Development Consultant who specializes in a language such as Java, .Net, PHP, etc., that is why we have that specialization of consultants.
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Finally, I would invite you to break with the paradigm that automation is going to end our work or work, and instead think if that activity or task that took 80% of their time, now how they could take advantage of it being productive and adding value to the organization, today for any successful software implementation project it is necessary to remove that paradigm and after that, carry out the standardization process, in order to take the next step towards automation.
At MBGE we make sure that in each project, all the roles interact in the correct way, for it is key to be able to deliver value in each Sprint as well as in the complete development since one of our approaches is continuous improvement in the long term and with the purpose of guiding them on this path of digital transformation so that they start with the right steps, with the right people and hand in hand with technological allies such as we are at MBGE.